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Frequently Asked Questions

Our marketplace caters to three types of users: Customers, Sellers, and Advertisers. We provide a platform for buying, selling, renting, and auctioning products either new or pre-owned.

Customers can explore a wide range of products, make transactions, and engage with Sellers.

Sellers can create a store, list products for sale, rental, or auction, while having access to our advertising services. We offer two subscription plans for our Sellers. The Basic Plan is free, allowing Sellers to create a store, add new or pre-owned products for sale, rental, or auction. The Professional Subscription Plan offers additional features, including Live Shopping functionality, where Sellers can engage customers through pre-existing videos or live broadcasts, driving purchases and enabling real-time interaction. Advertisers, on the other hand, can create a profile and add products specifically for advertising.

Customers can browse and purchase or rent products, interact with Sellers, and enjoy a seamless shopping experience. Sellers have access to basic and professional subscription plans, allowing them to sell, rent, or auction products, while also utilizing additional payable features. Advertisers can create a profile, choose an Ad Package, add products and enhance product visibility. However, Advertisers are not able to sell their products. If they wish to do so, they can simply create a seller account.

Yes! Advertisers and customers have the flexibility to become Sellers too. They can expand their business by creating a Seller store, listing products, and engaging with customers directly.

The Basic Plan is free and offers access to essential features such as store creation and product listing. The Professional Subscription Plan, priced at 39.99 CAD per month, provides Sellers access to the Live Shopping feature, enabling engaging broadcasts, shoppable products in-stream, chat functionality, and unlimited shows. Additionally, Sellers subscribed to any subscription plan can enhance their shopping experience by utilizing payable features like Virtual Try-On Technology for clothing and advertising products in our 360 virtual store. For more details, please check our subscription plans here.

With the Basic Plan, there are no fees on sales, and Sellers keep all the revenue they earn from their sales. The Professional Subscription Plan requires a monthly fee of 39.99 CAD, but Sellers still retain all their sales revenue.

Absolutely! We offer advertising services for both subscription plans. Sellers can choose between Postpaid and Prepaid Ad packages, each designed to boost their brand’s reach. With Postpaid packages, sellers are charged based on actual clicks, impressions or duration. Products are showcased on the sidebar, capturing potential customers’ attention.
Prepaid packages offer a different edge, where products are displayed under the ‘Trending Now’ section for a set duration. Additionally, all Sellers can enhance the shopping experience by utilizing payable features like Virtual Try-On Technology for clothing and advertising products in our 360 virtual store. For details on the advertising packages, click here.

Yes! We provide additional payable features to all our Sellers. For the clothing category, we offer Virtual Try-On Technology, allowing customers to virtually try on clothes before purchasing. Additionally, Sellers can advertise their products in our 360 virtual store, creating an immersive shopping experience for customers.

We offer flexibility in shipping options. Customers can choose to have their orders shipped through our shipping provider. Alternatively, if they prefer to pick up their orders independently, we do not charge a shipping fee. This choice ensures convenience for our customers.

We offer a seamless rental process that allows you to access the products you need without the commitment of purchasing. Here’s how our rental system works:

– Browse & Choose: Explore our diverse rental collection. Select your desired item and rental period.

– Check Availability: Ensure the item is available for your chosen dates. See transparent pricing, including the rental fee and any security deposit.

– Checkout: Add the item to your cart, provide shipping details, and make payment to confirm your reservation.

– Return the Rental: Once your rental period is complete, return the item to the Seller as per the agreed-upon method. 

– Care for the Rental: We kindly request that you treat the rental items with care during your usage period.

Our return policy depends on the individual seller’s policies. Each seller sets their own return and refund policies, so it’s essential to review the specific shop’s policies before making a purchase. We encourage buyers to communicate with sellers to resolve any issues and handle returns or exchanges on a case-by-case basis.

If the seller allows for a return, the customer then has 10 days to return the item.

Becoming a Seller is easy! Simply sign up as a Seller, create your store, choose your subscription package, add your product listing, and start showcasing your items to our engaged audience. We provide resources and support to help you grow your business.

Stay connected with us by following our social media accounts and subscribing to our newsletter. You’ll receive regular updates, new feature announcements, and exciting promotions.

We pride ourselves on preserving the human touch of traditional shopping while offering the convenience and accessibility of online retail. Our focus on sustainability, innovation, and fostering meaningful connections sets us apart in the e-commerce landscape.

Yes! We provide a rental option. Whether you need equipment for a special occasion or want to try out a product before purchasing, our rental feature offers convenience and flexibility.

When a customer places an order, they choose their preferred payment method: Cash on Delivery (COD), PayPal, or card payment. After selecting and completing the order, the transaction process begins. Once the order is placed and payment is made, we initiate shipping based on your chosen shipping method. Sellers get paid depending on the payment method: For the COD (Cash On Delivery) method, sellers receive payment during delivery. For PayPal & Card payments, sellers will receive their payments automatically seven days after an order is processed. However, sellers have the option to withdraw the amount owed to them at any point, by issuing a withdraw request, and the payment process will take  up to 3 business days.

We offer a diverse range of categories including clothing, home furniture, electronics, vintage products, arts & crafts, health & beauty, Pet care products and much more. You’ll find something for every interest and need.

Absolutely! We support both new and pre-owned products. Embracing sustainability, we encourage the sale and purchase of pre-loved items to promote a circular economy and reduce waste.

Our platform facilitates seamless interactions between Sellers and customers. You can communicate through our live chat messaging features, negotiate prices, ask questions about products, send attachments, request a video call and build relationships within the community.

For sellers:

  1. List Your Item: Sellers create a product listing as they normally would. In this case, they set it up as an auction item.
  2. Set Starting Price: Sellers choose a starting price for the auction. This is the minimum amount they’re willing to accept.
  3. Set Auction Duration: Sellers decide how long the auction will run. Bidders have this time to place their bids.
  4. Watch the Bids Roll In: Once the auction starts, potential buyers will place bids on the item. As bids come in, the price goes up.
  5. Highest Bidder Wins: At the end of the auction period, the highest bidder wins the item. They’ll be notified and provided with instructions for payment and shipping.

For Buyers: Joining an auction on Vanyoo is exciting and straightforward:

  1. Browse Auctions: Browse through the items listed for auction. Find something you like? Great!
  2. Place Your Bid: Click on the item you’re interested in and place your bid. Enter the amount you’re willing to pay. Keep an eye on the bids to make sure you’re ahead.
  3. Stay Engaged: As others bid, you can decide to increase your bid to stay on top. You’ll be notified if you’re outbid so you can decide if you want to bid again.
  4. Winning: If you have the highest bid when the auction ends, congratulations! You’ve won the item. Follow the provided instructions for payment and shipping.

If you are encountering difficulties accessing your account, consider the following steps:

  1. Check your email for any notifications from Vanyoo regarding your account status. If your account has been suspended, you will receive an email explaining the reason for the suspension.
  2. If your account is not suspended but you’re still experiencing login issues, please reach out to us at [email protected]. We’re here to help! We can assist you with a password reset to ensure you regain access to your account.
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